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Ordered a 120s Server 22 hours ago, update please?

Marc-Antoine @ OVH
2014-09-24, 08:41 AM

You can connect to the SYS Manager by using this link : https://ca.soyoustart.com/manager/. Otherwise, I see that one of my colleague wrote you an answer yesterday, please check your email.

Marc-Antoine @ OVH

2014-09-23, 07:46 PM
I've attempted to add my Username tag from SYS's control panel but I can't find an appropriate place for it.


Order Number: 443633
I've sent a support email as requested, have not received an email or any correspondence.

2014-09-23, 03:18 PM
Update: it's now 3:00PM Tuesday here. I ordered the dedicated service at midnight on Sunday, making this now a ~39 hour wait for a 120s deployment machine. I purchased this machine under the impression it was going to be available for me to deploy at least within a few hours, but waiting two days to even have my machine deployed is ridiculous.

"Your order was paid on 22/09/2014 a 00:33:14 - Your order is in progress"

Maude @ OVH
2014-09-23, 07:35 AM

So that we can look at your issue correctly could you send us a Support Ticket with the email address of your account and with the order number through this website :

This way we will be able to look into the order and answer you correctly. You could also link your Customer ID into your Forum account so that we can look into your account informations. This information is only available for the staff of OVH.

Thank you for you understanding.

2014-09-22, 10:00 PM

I purchased a server that was advertised as a 120s deployment, and it's going on hour 22 of this. I'd really like to be able to use the service I've already been charged for. Can I please have an update on the status of this?