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Bandwidth issues


Phil @ OVH
2014-11-26, 02:55 PM
Hello patb,

The problems you're describing are definitely abnormal. I would advise you to open a support ticket by emailing support@us.soyoustart.com, and provide the output of the following tests for us to isolate the source of the problem:

-Results of a ping on your server.
-Results of a traceroute (preferably done with MTR) from your local host to your server.
-Results of a traceroute (preferably done with MTR) from your server to your local host.
-Results of your server downloading the following file: http://proof.ovh.ca/files/1Gio.dat (preferably using the wget -4 -O /dev/null http://proof.ovh.ca/files/1Gio.dat command)

Regards,
Phil C.

patb@apphostcanada.ca
2014-11-26, 01:49 PM
I've done more testing, and it appears that any single IP address is limited to 50Mb/s. But if I send multiple 30Mb/s streams from multiple IP addresses, I get acceptable packet losses (<0.4%) most of the time. I've tested up to 150Mb/s total.

So I'd consider this query [partlySOLVED]

vectr0n
2014-11-26, 10:25 AM
Quote Originally Posted by patb@apphostcanada.ca
Thank you for your reply, but my concern is that I'm only getting 50Mb/s, nowhere near the 250Mb/s you mentioned.

Does OVH monitor these forums?
Yes they do monitor the forums.

patb@apphostcanada.ca
2014-11-26, 10:02 AM
Thank you for your reply. My concern is that I'm only getting 50Mb/s, nowhere near the 250Mb/s you mentioned. My test facilities are right on a major internet backbone. And the blockage is asymmetric.

Does OVH monitor these forums?

Quote Originally Posted by heise
You only have 250MBps garanteed. If there are spare capacities, you may get more speed. Once leaving OVH the maximum speed depends on may external factors outside reach of OVH.

heise
2014-11-26, 08:19 AM
You only have 250MBps garanteed. If there are spare capacities, you may get more speed. Once leaving OVH the maximum speed depends on may external factors outside reach of OVH.

patb@apphostcanada.ca
2014-11-26, 07:38 AM
Good morning,

I bought a E3-SAT-3 server yesterday afternoon, and I'm testing the bandwidth.

Like the customer above, I too seem to be having trouble with bandwidth clamping at around 50-80Mb/s inbound. I have quite acceptable performance outbound.

Based on other postings I see in the forum, I have collected here some of my tests:

===============
Code:
Ping from my Toronto server:
PING t012.apphost.ca (192.95.29.185) 56(84) bytes of data.
64 bytes from ns501177.ip-192-95-29.net (192.95.29.185): icmp_seq=1 ttl=56 time=18.9 ms
64 bytes from ns501177.ip-192-95-29.net (192.95.29.185): icmp_seq=2 ttl=56 time=18.8 ms
64 bytes from ns501177.ip-192-95-29.net (192.95.29.185): icmp_seq=3 ttl=56 time=20.5 ms

PING 2607:5300:60:2cb9::0(2607:5300:60:2cb9::) 56 data bytes
64 bytes from 2607:5300:60:2cb9::: icmp_seq=1 ttl=56 time=105 ms
64 bytes from 2607:5300:60:2cb9::: icmp_seq=2 ttl=56 time=105 ms
64 bytes from 2607:5300:60:2cb9::: icmp_seq=3 ttl=56 time=105 ms
==============
MTR run on my Toronto machine, tracing to OVH-SYS
Code:
mtr -r -c3 -4 t012.apphost.ca
HOST: www.apphostcanada.ca        Loss%   Snt   Last   Avg  Best  Wrst StDev
  1. 198.144.148.1                 0.0%     3    0.1   0.1   0.1   0.1   0.0
  2. C3MR2.YesUP.com               0.0%     3    0.1   0.1   0.1   0.1   0.0
  3. v509.core1.tor1.he.net        0.0%     3    1.4   6.3   1.4   9.7   4.4
  4. gw-ovh.torontointernetxchang  0.0%     3    0.9   0.9   0.9   1.0   0.0
  5. mtl-2-6k.qc.ca                0.0%     3   17.2  17.3  17.2  17.3   0.0
  6. bhs-g2-6k.qc.ca               0.0%     3   20.1  19.5  19.0  20.1   0.6
  7. bhs-3b-6k.qc.ca              33.3%     3   18.5  18.6  18.5  18.6   0.1
  8. ns501177.ip-192-95-29.net     0.0%     3   18.9  18.9  18.9  18.9   0.0
MTR run on my OVH-SYS machine, tracing to my toronto machine
Code:
 mtr -r -c3 198.144.148.11
Start: Tue Nov 25 23:36:49 2014
HOST: ns501177.ip-192-95-29.net   Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 192.95.29.253             33.3%     3    0.6   0.9   0.6   1.2   0.0
  2.|-- bhs-g2-6k.qc.ca            0.0%     3    2.0   1.1   0.6   2.0   0.7
  3.|-- mtl-2-6k.qc.ca             0.0%     3    1.7   1.7   1.6   1.7   0.0
  4.|-- ???                       100.0     3    0.0   0.0   0.0   0.0   0.0
  5.|-- 10gigabitethernet4-1.core  0.0%     3   22.6  27.4  22.6  30.4   4.1
  6.|-- 100ge9-2.core1.tor1.he.ne  0.0%     3   21.9  19.3  17.9  21.9   2.2
  7.|-- yesup-ecommerce-solutions  0.0%     3   19.2  19.2  19.2  19.3   0.0
  8.|-- C3R11.YesUP.com            0.0%     3   18.8  18.8  18.8  18.9   0.0
  9.|-- apphostcanada.ca           0.0%     3   18.9  18.9  18.9  18.9   0.0
==================
The internal-transfer WGET of the 1Gig file was extremely fast
Code:
wget -O /dev/null http://proof.ovh.ca/files/1Gio.dat
--2014-11-25 23:38:12--  http://proof.ovh.ca/files/1Gio.dat
Resolving proof.ovh.ca (proof.ovh.ca)... 2607:5300:60:273a::1, 192.99.19.165
Connecting to proof.ovh.ca (proof.ovh.ca)|2607:5300:60:273a::1|:80...
connected.
HTTP request sent, awaiting response... 200 OK
Length: 1073741824 (1.0G) [application/x-ns-proxy-autoconfig]
Saving to: ‘/dev/null’

1,073,741,824 97.9MB/s   in 10s
2014-11-25 23:38:22 (99.3 MB/s) - ‘/dev/null’ saved [1073741824/1073741824]
=============
I tried similar WGET operations between my Toronto servers and this new
OVH-SYS server, and I typically get 30Mb/s either direction.
============
iPerf on my OVH-SYS server:
Code:
[ tmp]# iperf -s -u
------------------------------------------------------------
Server listening on UDP port 5001
Receiving 1470 byte datagrams
UDP buffer size:  208 KByte (default)
------------------------------------------------------------
[  3] local 192.95.29.185 port 5001 connected with 198.144.148.11 port 57560
------------------------------------------------------------
Client connecting to 198.144.148.11, UDP port 5001
Sending 1470 byte datagrams
UDP buffer size:  208 KByte (default)
------------------------------------------------------------
[  5] local 192.95.29.185 port 60367 connected with 198.144.148.11 port 5001
[ ID] Interval       Transfer     Bandwidth        Jitter   Lost/Total Datagrams
[  3]  0.0-10.0 sec  58.0 MBytes  48.6 Mbits/sec   0.003 ms 44116/85469 (52%)
[  3]  0.0-10.0 sec  1 datagrams received out-of-order
[  5]  0.0-10.0 sec   120 MBytes   101 Mbits/sec
[  5] Sent 85471 datagrams
[  5] Server Report:
[  5]  0.0-10.0 sec   120 MBytes   101 Mbits/sec   0.220 ms 39992/85470 (47%)
[  5]  0.0-10.0 sec  39993 datagrams received out-of-order
and the other end, on my server in Toronto:
Code:
iperf -c t012.apphost.ca -u -b 100M -d

===========
The iPerf test really shows off the bandwidth bottleneck. It's been the same since 6pm last night, and continues to the present time.

Please let me know if this is typical performance I can expect from SYS servers.

Thank you

Pat Beirne

vectr0n
2014-08-22, 09:18 AM
Quote Originally Posted by Octopus
Since you are a SoYouStart client, your manager is here: https://ca.soyoustart.com/manager/ and there is no real tickey system you send them an email from here: http://www.soyoustart.com/us/support.xml
The manager link differs depending on the branch it has been ordered from. If you are Canadian, you will have the https://ca.soyoustart.com/manager/. If you are in the US it will be https://us.soyoustart.com/manager/ and so on. The reasoning for them not having a ticket system is they do not provide software support, thus there is no need for a ticket system for customers to abuse. Anyone looking to send them a message should be using their own site they ordered from. Otherwise you will run into issues of contacting the wrong support teams.

Octopus
2014-08-22, 08:42 AM
Since you are a SoYouStart client, your manager is here: https://ca.soyoustart.com/manager/ and there is no real tickey system you send them an email from here: http://www.soyoustart.com/us/support.xml

lucasfmbraga
2014-08-21, 08:29 PM
Hey there,
I seem to have an issue, when I go to https://ca.ovh.com/manager ( I had to create a new account, it didn't recognize my soyoustart account) and it doesn't show my server on the dropdown list, so it won't allow me to create the ticket.
This is the result of the download of the file:
2014-08-21 21:16:28 (109 MB/s) - “/dev/null” saved [1073741824/1073741824]
I will post the other information in the ticket, but I can't seem to create one because it won't recognize my servers

Marc-Antoine @ OVH
2014-08-21, 02:35 PM
Hello,

For this kind of issue, please open a ticket from your OVH Manager : https://ca.ovh.com/manager

To save time, please send us the result of:
Results of a ping on your server.
Results of a traceroute (preferably done with MTR) from your local host to your server.
Results of a traceroute (preferably done with MTR) from your server to your local host.
Results of your server downloading the following file: http://proof.ovh.ca/files/1Gio.dat (preferably using the wget -O /dev/null http://proof.ovh.ca/files/1Gio.dat) command.

Then we will be able to investigate.

Regards,
Marc-Antoine @ OVH

lucasfmbraga
2014-08-21, 01:00 AM
Hello there,
I have been noticing that I can't get anything higher than 80Mbits/s as my upload speed. I have seen my download speed go up to 900ish Mbits/s but the upload was always capped at 80Mbits/s.

Anyone else having the same issue? How would I go about solving this?

Thanks in advance,