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Route to subleased OVH server appears broken


Krypton Radio
2017-01-03, 01:19 PM
We're having trouble with our server, and this is the first access point I encountered.

We don't lease directly from OVH, but we do sublease from a third party who uses OVH as a supplier of services. Unfortunately their responsiveness to problems like these is pretty low, so I thought I'd post here to see if maybe somebody could take a look at this.

The problem is that for certain locations, our server is unreachable. One of the listeners to our internet radio station reports the following, and is unable to reach us from his work network. It's obviously not being blocked by his place of business, and the trail gets all the way to an OVH owned router before it fails.

Here's the traceroute::

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\jdonoho>tracert kryptonradio.com
Tracing route to kryptonradio.com [149.56.16.124]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 2 ms 2 ms 1 ms ip68-4-11-200.oc.oc.cox.net [68.4.11.200]
3 16 ms 16 ms 17 ms sanjbprj01-ae0.0.rd.sj.cox.net [68.1.5.184]
4 16 ms 16 ms 16 ms po8.snj-1-6k.ca.us [192.99.146.134]
5 17 ms 17 ms 17 ms po1.snj-2-6k.ca.us [178.32.135.149]
6 191 ms 217 ms 210 ms po5.pal-1-6k.ca.us [198.27.73.249]
7 88 ms 88 ms 88 ms be100-1244.chi-5-a9.il.us [198.27.73.186]
8 90 ms 90 ms 90 ms be10-1313.bhs-g2-a9.qc.ca [198.27.73.198]
9 90 ms 89 ms 89 ms vl20.bhs-g2-a75-lo2.qc.ca [192.99.146.51]
10 92 ms 91 ms 91 ms be50-7.bhs-3a-a9.qc.ca [198.27.73.94]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.