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Locked out of Management control panel

2016-10-29, 04:11 PM
I recently began renting a VPS through the datacenter in Canada.

When I attempt to log into my control panel at "https://ca.ovh.com/auth/?action=disconnect&onsuccess=https%3A%2F%2Fca.ovh. com%2Fmanager%2F%23%2Fconfiguration" with my email address and the password that I recall using for the account, I am told that the credentials are invalid. Assuming I am simply misremembering, I attempt to recover my password using my email address. It then tells me: "Unable to start recovery procedure". I've attempted to create a new account in order to ensure that I used the correct email address, and have confirmed that my email address is in use, as I would expect.