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2-10 Day Wait On Submitted Tickets?


Phil @ OVH
2016-10-24, 09:31 AM
Hello Monachi,

What is your ticket number?

Regards,
Phil C.

Monachi
2016-10-22, 08:19 AM
I have opened a ticket and it's been over 24 hours and not a single respond.

please look into it

Phil @ OVH
2016-10-04, 12:20 PM
Hello,

You opened that ticket less than 30 minutes ago, and the only other ticket we have from you is 40 minutes old.

I will reply to your ticket now.

Regards,
Phil C.

Phil @ OVH
2016-10-04, 12:06 PM
Hello,

We don't have any 10 day old tickets in our queue, I can assure you of that. What is the ticket number for your request, I'll take a look.

Phil C.

aqfjr
2016-10-04, 12:05 PM
QUESTION: Why does it take OVH 2-10 Days to RESPOND to a ticket? You say 24/7 Support, but YOU DO NOT reply for DAYS....and WHY do I have to COME TO YOUR Forum to get a response...SMH..