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Unable to install server

Phil @ OVH
2016-09-06, 03:11 PM

Any downtime will of course be compensated if the problem is on our end.

What is the ticket number, I will take a look at the ticket.


2016-09-06, 02:02 PM
Yes, I have created a ticket but haven't received a reply and likely wont for the next days.

Very frustrating considering that I waited 7 days to actually receive this and am now essentially paying for it to be offline.

Phil @ OVH
2016-09-06, 01:10 PM

That's definitely unusual, have you opened a support ticket through your SoyouStart account?


2016-09-06, 01:05 PM

I recently purchased two servers from SoYouStart and the first installed in seconds without any issues. I just tried to install the second and it is not letting me install the server without coming up with a "Unable to reboot" error message or simply just installation failed message.

I have tried to install 3 times and have not had any luck - I am still unable to even boot the server.

After waiting 7 days to receive this server I am quite disappointed to see that I can't even use it yet still have to pay for it.

Server ID: 226545 in BHS

Can I have some help to fix this?