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Cancel VPS and transfer credit


24x7servermanagement
2016-06-24, 05:04 AM
I think you will have to wait , Sometimes they take unusual time.

tom bobcat
2016-06-23, 04:57 AM
Quote Originally Posted by scsa20
How long ago did you open the ticket? If you open it recently then the billing team that handles the change isn't in at the moment. Give it about 24 to 48 hours for them to complete the request (when I've done my transfer, it took about 24 hours for it to be completed).
about 23 hrs ago. Ah ok! I thought they ignored my request completely. A quick msg from customer support would be nice in my opinion.

I'll wait.


Thanks

scsa20
2016-06-23, 04:13 AM
How long ago did you open the ticket? If you open it recently then the billing team that handles the change isn't in at the moment. Give it about 24 to 48 hours for them to complete the request (when I've done my transfer, it took about 24 hours for it to be completed).

bob cat
2016-06-23, 03:32 AM
Hi,

I had opened the ticket to cancel my VPS and transfer the necessary credits to my dedicated server with immediate effect. However I haven't received a response, Please kindly do the needful.

Reference: ticket 5088814506

Thanks