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Claim - Renew dedicated service promotion


Phil @ OVH
2016-06-07, 01:21 PM
Hello,

That is definitely unusual, it should renew at that price for the first 3 months. I would recommend opening a support ticket and explaining the issue, we'll fix this for you.

Regards,
Phil

enzoenzo
2016-06-07, 09:12 AM
Buenos d*as. Estoy intentado renovar mi servidor SP-64S el cual cuenta con la promoción de rebaja de un 30%(76.30 usd) mediante el codigo OVHLATINA16, pero al momento de pagar la renovación me crea una factura por el monto total (109 usd). Y según la promoción es por 3 meses. Como puedo arreglar esto?


English (translator )

Good Morning. I 'm trying to renew my server SP- 64S which has promoting reduction of 30% ( 76.30 usd ) by the code OVHLATINA16 , but when paying the renewal creates me a bill for the full amount ( 109 USD) . And as promotion it is for 3 months. How can i fix this?
Buenos d*as a todos. Como sabrán en la pagina, y en la publicidad indica claramente que la promoción incluye los primeros 3 meses a 76.30 usd, que quiere decir esto? bueno, simplemente que la promoción es por 3 meses y no 1 como me acaban de responder en la anterior publicación.
Y yo como cliente, estoy reclamando algo que me corresponde, si ustedes ofrecen una promoción de 3 meses, EXIJO dicha promoción. Ni 1, ni 2 meses, sino 3 meses como lo indica vuestra promoción.

Aqu* la prueba:
https://www.ovh.com/us/es/servidores...al-servers-ws/

http://image.prntscr.com/image/4a96f...cba2f51c2d.png

Yo como cliente se mis derechos, y se que es ilegal, promocionar un producto con tal promoción y luego no brindar al cliente dicha promoción anunciada.

Pd: Espero que sea un mal entendido por vuestra parte.

Saludos cordiales.


English (translator )

Good morning to all. As you know on the page, and advertising clearly indicates that the promotion includes the first 3 months at 76.30 usd , which means this? well, just that promotion is for 3 months and 1 as I just answered in the above publication .
And as a customer , I'm claiming something that belongs to me , if you offer a promotion of three months , I demand the promotion. Neither 1 nor 2 months but three months as indicated by your promotion .

Here the test :
https://www.ovh.com/us/es/servidores...al-servers-ws/

http://image.prntscr.com/image/4a96f...cba2f51c2d.png

I like my client rights , and that is illegal, promote a product with such a promotion and then not give the customer such promotion announced.

PS: I hope it's a misunderstanding on your part .

Best regards.