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My Email and account were hacked!!!


Phil @ OVH
2016-06-06, 02:59 PM
Hello,

At that point, you would need to send an email to validation@ovh.ca explaining the issue, and include a photo of your proof of ID to prove your identity.

We will proceed from there.

Regards,
Phil C.

winter4w
2016-06-05, 06:36 PM
Hello,
So I made a post on Kimsufi forums but no reply and no response from their support. So I decided to post it here since I need this back ASAP before my server is deleted due to me unable to pay. Down below is what I posted on their forums:

So on May 19th 2016 my email was hacked. The hacker then used that email to change my kimsufi info so I cant login and changed my SSH password. Please someone tell me how can I get access to my account again. I know I also have a payment due but I cant pay it since I cant login. Is there a phone number I can call or email support. I did fill out the support form a few days ago but got no reply.

Thanks