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Server Renewal Not Credited

2016-04-13, 02:34 AM
This issue has been resolved.

2016-04-12, 10:08 PM

I have had a dedicated server (Enterprise SP-64 - 64G E5-1620v2) at BHS3 for over 6 months now. Yesterday I paid for the renewal and the money has gone from the credit card, but it is still not credited to my account and the server is due for renewal on April 14. The 'My Orders' page in control panel shows the payment as under 'validation'. I had validated my account a long time ago (had a different server before the current one) and also used the same credit card that has been used before.

The order reference for this payment is 3293357.

Can someone @ OVH please look into this and fix it please.

Order no.: 3293357
External transaction nr: osp#417842
Transaction date: 2016-04-12 07:27:50
Ovh transaction no.: CreditCardOsp#417842
Merchant address 50 rue de l'industrie - Beauharnois Quebec J6N 0C2 - Canada
Merchant phone number 1-855-684-5463
Amount of transaction 116.00 USD
Transaction date 2016-04-12 13:27:38.223+0200