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ticket 2016022819016819


Phil @ OVH
2016-02-28, 11:02 AM
Hello,

Generally our ticket response time is within 4 hours. However, each time you sent a reply to the message, it reset the timer and pushed it to the end of the response queue. That is the reason for the delay currently.

I've assigned the case to one of our guys, we'll respond shortly.

Regards,
Phil C.

Dany-id
2016-02-28, 08:16 AM
Hi Support


What is your standard in replying support ticket?

No one have responded to my ticket 2016022819016819.

Personally, I think this is embarrassing!!!!



Danny