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OVH Network issues

2015-11-03, 09:07 PM
There is no refunds. They may offer a SLA account credit if your service comes with SLA.

2015-11-02, 11:08 PM
If we ask for refunds,ll the service cancelled and the money ll be refunded or the service ll b active and they ll give refund ?

2015-11-02, 10:45 PM
You should be able to claim SLA for this incident.

Dunno about the other 2 incidents you mentioned in the last 30 days, as I've had none.

2015-11-02, 09:54 PM
Everything seems to be okay now.

This issue lasted for nearly 7 hours. All my VPS servers were unreachable/offline. What I would like to know is if I'm entitled to a refund as per the SLA.

This is the 3rd time in less than 30 days one or more of my VPS servers were unreachable for a significant amount of time. I'm getting quite frustrated.

2015-11-02, 07:10 PM
Is everything okay now?...I'm getting mail again in my Exchange inbox.

Update: Can't communicate with my VPS though

Update2: VPS is working now

2015-11-02, 02:01 PM
It's related to that, yes.

2015-11-02, 01:21 PM
I have multiple servers that appear to be down or very slow.

It may be related to http://status.ovh.com/?do=details&id=11304 but I figured I would ask if anyone else is seeing this issue.