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Dead disk

2015-10-16, 10:12 AM
Oh sorry - and thank you for the help
Have a nice weekend.

Phil @ OVH
2015-10-16, 10:08 AM
Hello kresten,

Your account is with Kimsufi in France, this is the support for Kimsufi in North America. However, I contacted people in France, and they confirmed to me that the disk replacement was done on October 6. An email was sent to the technical contact on file informing them that the work was done.

Phil C.

2015-10-16, 09:46 AM
Can some employee please answer here? I really need a new disk since I cannot do anything with the server, so right now I'm paying for nothing.
I have made backup of the data, so you can do the disk replacement as soon as possible!

Thanks in advance

2015-10-06, 04:23 AM
you will need to replace your hard disk i think

2015-10-05, 12:47 PM
Hello Kimsufi support

My server appears to have a dead disk (smart was showing errors) and while i was making backups i suddenly started to get I/O errors, so i tried to reboot the server from the admin panel. Now the server doesnt start up any more, so i cannot do anything with it.
I would like if you replaced the disk as soon as possible.

The server number is : KS387574

The following is part of a smartctl output:
SMART overall-health self-assessment test result: FAILED!
Drive failure expected in less than 24 hours. SAVE ALL DATA.

As the server cannot start anymore i cannot do the test again.

kind regards