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We check your payment manually


Phil @ OVH
2015-09-24, 08:12 PM
Hi Chuck,

I just took a look at your profile, and it looks like you ordered from our UK site. They don't work overnight, but I'm sure their validation team resolved the issue today.

Regards,
Phil C.

scsa20
2015-09-23, 10:31 PM
It could take upwards of 24 hours some times and yes from time to time they will ask for additional verification documents depending on different factors. Keep an eye out on your email and even more so your spam folder for any important emails asking for additional information and be patient

Chuck
2015-09-23, 08:25 PM
Hello,

I've had the message "We check your payment manually" for about an hour now. It's very important I get my server up and running very soon, especially as the server was advertised as "120 seconds".

How long does this usually take? I've read about some sort of validation thing too. Is this necessary?

Thanks.