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Billing/Renewal issue?


ecities
2015-08-01, 02:04 PM
Called support. They have calmed my nerves.

ecities
2015-08-01, 01:34 PM
Hi OVH.

Just today (about one hour ago) I went to renew my server, and everything went perfectly fine as usual. However, in my "manager" the "expire" date still reflects the date prior to renewing. The system does not seem to recognize that I renewed for another month. The payment appears to have gone through just fine, as it is reflected as a pending authorization on my card.

ticket 2015080119007951

Any assistance would greatly be appreciated.