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OVH seems to have bad network routing to CenturyLink (A North American ISP)


vectr0n
2015-08-04, 05:20 PM
Most ISPs in Canada and US have issues. Seems that most ISPs are upgrading their packages and providers like OVH are not upgrading their peering with the providers. I know for me on Rogers here in Ontario I have horrible speed during peak hours, and that is reflected by the OVH Weather Map for the USA backbone. Pretty much all links within Canada are saturdated/congested a large chunk of the day, again this is reflected on the Weather Maps. OVH needs to get off their ass and upgrade the peering with providers. I know that the Rogers, Bell, and Videotron links all get seriously saturated during peak hours. I refuse to waste my time giving them traceroute, mtr, ping, etc diagnostics as they will ALWAYS push it back on the customer advising its the customers configuration, yet when pulling up the weather map it is clear it's an OVH issue and not the customers. I have a client who is actually leaving the OVH-BHS data center due to the lack of care and compassion for their North American customers. Rogers Data Centers got a nice batch of 100+ servers all coming off the OVH network. I really hope at some point that OVH management gets their head out of the sand and upgrade the peering with consumer providers in North America, but I am not holding my breath one bit.

jeeves
2015-08-04, 11:50 AM
I wish you the best of luck resolving these issues... you are not alone. Myself included (East coast, Fios) have now dealt with these issues for months (maybe a year or more at this point) with nothing being done.. on either end (From OVH or our ISP's). It seems that those who are reporting these problems solely have troubles with ovh. As much as blame can thrown around from one company to another, or the fact that many different ISP's report issues, TWC, CenturyLink, Fios, etc.. how can you blame each of these isp's individually and pass the blame from OVH? It's not logical, especially when each one is using different routes.

If OVH doesn't/cannot/claims they cannot resolve any of these issues, then clearly their is a problem. I mean, as bad as they are can you seriously put all the blame on our ISP's? If it was just one yes, multiple? I think there's more to the issue. OVH is not putting in the effort to create solid connections on NA. Connections will continue to degrade, fault will be passed on and the cycles continues.

I don't feel the need to respost mtrs and traceroutes showing information ovh techs will claim is useless but heres another fios thread: https://forum.ovh.us/showthread.php/...hlight=verizon NOTE: this thread also contains users from TWC reporting problems.

We'll probably get a canned response from the OVH team asking for information that will lead nowhere... so if anyone else can +1 and confirm issues it would help. Maybe some publicity would be good because submitting a ticket about this is like talking to a brick wall.

riddleam
2015-07-28, 06:40 PM
As of today the problem seems to have got significantly worse. The ping is over 115 now constantly with 15-20% packet loss. Is anything being done about this?

SlavikF
2015-07-28, 01:36 AM
Yep, I confirm.
There is issue with connection to CenturyLink (me being CL customer)

Host Loss% Snt Last Avg Best Wrst StDev
1. 192.99.36.252 0.0% 101 0.8 1.4 0.7 4.7 0.5
2. 198.27.73.95 5.0% 100 8.6 71.1 0.7 421.9 136.8
3. 198.27.73.206 0.0% 100 9.1 9.1 8.9 9.5 0.0
4. ???
5. if-3-2.tcore1.NYY-New-York.as6453.net 0.0% 100 10.7 9.9 9.5 17.5 0.8
6. jfk-brdr-04.inet.qwest.net 2.0% 100 22.4 25.5 22.4 58.9 4.2
7. ???
8. 71.217.186.2 2.0% 100 117.3 98.3 92.7 162.2 11.3
9. 75-172-27-51.tukw.qwest.net 2.0% 100 113.4 156.9 113.4 443.3 78.7

Also download speed is low.

I received response from support:
It seems that the problem between your home computer and your ISP as the connection speed of your server can go up to 109 MB/s (or 872 Mbps) but the connection speed from your home computer barely goes over 760 kbps.
Well, that the problem.
In comparison - I can get 3000+ kbps from AWS easily.

But issue is not constant: sometimes connection is much better, sometimes, its slow.

riddleam
2015-07-27, 02:16 PM
Quote Originally Posted by Envision
Your throwing blame on OVH but it may not be there fault. look at your MTR. number 7. jfk-brdr-04.inet.qwest.net with 5% loss with that loss its going to cause issues everywhere else. i know last week we had issues with VPN's between cox internet and centurytel.

https://dl.dropboxusercontent.com/u/...Statistics.jpg

i spend days on the phone to get a level 3 agent with cox to get the issue fix but it has something to do with quest connection to cox its been resolved but make sure. you call the local ISP and have them find out from qwest why your getting a 5% packet loss

Wait so contacting a Level 3 Agent about this issue will get it fixed? I don't know how I'm going to get CenturyLink to do anything about it with their support being so bad.

Envision
2015-07-27, 11:47 AM
Your throwing blame on OVH but it may not be there fault. look at your MTR. number 7. jfk-brdr-04.inet.qwest.net with 5% loss with that loss its going to cause issues everywhere else. i know last week we had issues with VPN's between cox internet and centurytel.

https://dl.dropboxusercontent.com/u/...Statistics.jpg

i spend days on the phone to get a level 3 agent with cox to get the issue fix but it has something to do with quest connection to cox its been resolved but make sure. you call the local ISP and have them find out from qwest why your getting a 5% packet loss

riddleam
2015-07-27, 03:28 AM
Hey all, I have a dedicated server with OVH, but this isn't my first. I started out with a KS, then an SP, and now SYS. Overall, the services are great, but the network isn't so great, at least to clients who have CenturyLink/Qwest as their local internet provider.

I have CenturyLink and no matter which server from OVH it is, I always get high ping and packet loss. I get about 85-90 ping constant, and 2-5% packet loss, sometimes up to 10% packet loss. CenturyLink is a big provider in North America, serving over 50 million customers across the country, so this is a pretty significant issue. Every CenturyLink client has connection issues, not just me, my friends who have them, and people all over the country also have the problem. For example, there's an old thread here on the same issue:
https://forum.ovh.us/archive/index.php/t-365.html

And when hosting game servers, this can be a big problem, it causes lag and disconnections. Even with CenturyLink's large fiber network, that offers residential users up to 1 GBps, still has these issues! Now what I don't understand is that other providers in the area, such as Charter, have ping to OVH's network averaging at 30-35 with no packet loss issues. This is really frustrating to me and I hope OVH can fix these issues, it happens with every OVH server.

Now I'll provide all the pings and trace routes, to help give you an idea of where these issues originate from:

Trace Route FROM CenturyLink:
http://i.imgur.com/JzaSASo.png

Trace Route TO CenturyLink (From OVH):
http://i.imgur.com/j5E0vPb.png

MTR TO CenturyLink (From OVH):
http://i.imgur.com/HiEXb8O.png
http://i.imgur.com/CZ31px5.png