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Account password question?


Phil @ OVH
2015-04-01, 12:39 PM
Hello,

I'm sorry, I had misunderstood in that case. Yes, that is the correct site for european accounts. If it is not working though, you would need to go to the forum I linked for support.

Regards,
Phil C.

AeneSE
2015-04-01, 12:34 PM
Thanks, I'll try the European forum instead then. But I thought that http://www.kimsufi.com/ca/fr/ was for French Canadians and http://www.kimsufi.com/fr/ for France

Phil @ OVH
2015-04-01, 12:31 PM
Hello,

Both, in fact. The French link on the North American site is for people in Quebec and other Franco-Canadians to use. It's still specifically for North American accounts.

This is also the forum for North American account support.

Regards,
Phil C.
Customer Service Supervisor

AeneSE
2015-04-01, 12:28 PM
Ah, OK. I thought I was on the France(European) version if I went to http://www.kimsufi.com/fr/ and proceeded to https://www.kimsufi.com/fr/manager/?lang=fr_FR#/login But that's not the case then. Thanks

Or you mean I'm in the wrong forum? A bit tired today .

Phil @ OVH
2015-04-01, 11:42 AM
Hello,

This is the North American Kimsufi site. We use a different account system, so you would need to create a new account if you wish to use this site.

Regards,
Phil C.

AeneSE
2015-04-01, 07:17 AM
Almost three years ago I got myself a Kimsufi 2G server in France. It's been working fine for my limited use so now I was thinking about getting a second ks-2 or ks-1 so I check in on http://www.kimsufi.com/fr/ from time to time.

Yesterday I finally noticed a ks-2 available so I tried to select it. But then I was asked if I'm a new or old customer and since I already have a kimsufi-server I choose old. I then got a login screen with email/password so I tried to login with my current OVH email/password, but that didn't work. I then tried to login into the OVH manager and that worked. I then went back to the kimsufi page and tried to forgot your password link. But this far I have not received any emails from that as far as I can see.
I then tried to enter my secondary email into the password reminder email field, but I haven't received any email from that either. I however got my account validation email from this forum to the ovh-email.

I will check with my email provider if they rejected the password reset emails, but does anyone know which email they are sent from? Is there any other way I can find that password?