We are in the process of migrating this forum. A new space will be available soon. We are sorry for the inconvenience.

Major Billing Issue - Needs fixed asap!


Phil @ OVH
2014-12-19, 03:55 PM
Hello again,

This is the support forum for Kimsufi North America. Your account is with Kimsufi France, which is a completely different division of the company. You'll need to contact them through their support forums, linked here.

Regards,
Phil C.

vglover87
2014-12-17, 04:07 PM
Phil, I have this from the invoice.

Bill: KSFR96660
Date: December 1, 2014
Command: BC33247387

Serveur Kimsufi - 4G N2800 1x1 To - 1 mois
Du 01 Décembre 2014 au 31 Décembre 2014
ns331072.ip-176-31-120.eu
1
9.99 €
9.99 €
Serveur Kimsufi - 4G AtomN2800 SoftRaid 2x500 Go - 1 mois
Du 12 Décembre 2014 au 11 Février 2015
ns3374045.ip-37-187-103.eu
2
13.00 €
26.00 €
Serveur Kimsufi - 4G AtomN2800 SoftRaid 2x500 Go au prorata : 20 jours
Du 12 Février 2015 au 03 Mars 2015
ns3374045.ip-37-187-103.eu
1
8.55 €
8.55 €

Total - 44.54 €

I went ahead and paid it just to get my 2 servers back on because I could not afford the downtime. The Dates in manager are still the same 03/03/2015 and 12/30/2014 for expiration even after paying this invoice. I do not get it at all! please help, thank you

Phil @ OVH
2014-12-17, 11:03 AM
Hello,

I was unable to find any recent accounts with your information. Could you provide an invoice number, or put the current account number on your profile to help me look into the case for you?

Regards,
Phil C.

vglover87
2014-12-15, 10:14 AM
December first I got an email with an invoice for 4 servers. The invoice was 44.54. I don't even have 4 servers and now today two of my servers are suspended because its saying I owe 44.54. One of the servers that is suspended is paid up to 03/03/2015 and the other one is 31/12/2014. The servers don't even require a payment yet. Something is wrong and I am being double billed for these two services that are suspended.

Need this fixed asap!