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How long?


vectr0n
2014-11-10, 12:49 AM
Quote Originally Posted by Deimos161
Hello,

I purchased a server yesterday (Over 24 hours) and had to wait for verification, which happened at 3:51am (GMT+11) for me. Around 6am I paid for the service which then took a couple more hours to manually check the payment.
When I purchased the server it said 120 which I assume is 120 seconds for the server to be ready, 12 hours on and I still do not have my server.
I've heard such good things about OVH/SYS but this and the lack of 24/7 support is leaving a sour taste in my mouth.

Order number: 549693
NicHandle: bj302875-sys
The verification's team only work 8am to 5pm Monday to Friday. 120 seconds would apply if the order did not need to be manually checked by the OVH team.

Deimos161
2014-11-09, 12:59 AM
Hello,

I purchased a server yesterday (Over 24 hours) and had to wait for verification, which happened at 3:51am (GMT+11) for me. Around 6am I paid for the service which then took a couple more hours to manually check the payment.
When I purchased the server it said 120 which I assume is 120 seconds for the server to be ready, 12 hours on and I still do not have my server.
I've heard such good things about OVH/SYS but this and the lack of 24/7 support is leaving a sour taste in my mouth.

Order number: 549693
NicHandle: bj302875-sys